Policy

Policy Page

Get To Know The Beadpeddler's® Staff

Get Answers To All Your Policy Questions

Click here to email any questions you may have 
If you prefer, call 410-882-5973 (toll free 866-248-3072) between 9 am and 9 pm EST

Click on the appropriate link to learn:

 Meet The Staff      Charities We Support When We Ship How We Ship
Your Shipping Costs Who Pays Sales Tax Accepted Payments Return Policy
Back Orders Sample Policy Mail Order Only Privacy Policy

                

Greetings all!

My name is Sandra J. Paluzzi and I am The Bead Peddler®. I started this business in September, 2000 and we're here to stay! This is my third start up. I have been running successful business since 1988. At the current time, The Bead Peddler does 1/4 million in business.  There are three of us working here: Me, My Mom (Sue) and Kathy.  Those of you who knew Gerri will be glad to know she has retired and is happily living out her years busy with friends and family.  Chuckles has also passed.   We miss them both terribly but are pleased to announce the addition of Emmy, a miniature poodle.

Mom and I live together.  When I first started the business, she was not sure it was a good idea.  In fact, she thought it was a terrible idea.  I ran the business by myself for a year.  Then we became too busy for one person, and Mom came out of retirement to help me.  She started out helping with the packing and now is active in all parts of the business except computer work.  She leaves that all to me and Kathy!  We  work hard, but we have fun while we work.  We all love the beads, but we all love different beads.  My favorite are the millifiori and the copper/sterling.  Mom loves anything with a flower on it and the Czech fire polish   Kathy adores the sterling.  Emmy follows me around while I pull the orders - I guess she's part of the quality assurance program.

We still run the business in our basement.  But now we have rented warehouse facilities to hold the majority of our inventory.  I make daily trips to storage to pick up our in-house shortages.  I truly love working out of the house.  It gives me a great deal of time flexibility.  We answer the phones from 9 am to 9 pm Eastern Standard Time.  Evenings you may catch us watching TV or reading a book while we wait for your phone calls!

We all love  talking to our customers. I encourage you to call at 410-882-5973 or toll free at 1-866-248-3072 to place an order, ask questions or inquire about specific beads you'd like.  Over half of our current inventory items have been stocked based on customer suggestions. Your voice counts here - you can help us define our stock and find your elusive beads.

Charitable Donations:

We believe in giving back to the community.  While we recognize that there are many worthwhile charities, we chose to pick one charity close to home.   All of our bead donations are made to the Baltimore City schools for use in art classes.  We give 10% of the sales price of the pink ribbon rosaries to the American Cancer Society and an equal portion of the yellow ribbons' gross goes to www.anysoldier.com

Shipping Schedule:

Your order will normally ship the day after we receive payment.  We'll let you know if there's a delay.

Shipping Charges:

Shipping is calculated per weight of items ordered.    We normally ship domestic orders via  USPS First Class, Priority Mail or  DHL and international orders via USPS.  The shopping cart can calculate domestic DHL shipping fees.   Feel free to ask for a calculated shipping charge for USPS before finalizing your order.    Minimum shipping fee is 5.50 per order.

Sales Taxes:

Maryland residents must add 5% sales tax or send a copy of their sales tax license.

Types of Payment Accepted:

Checks, money orders, Visa, MasterCard, American Express, Discovery  or PayPal.  We do NOT ship COD.

Return Policy:

You can return your items for a full refund if you email us within 3 days of receipt . All items must be returned in original condition  within 7 days of notification.  Shipping charges are not refunded.  We refund your money the same way you paid us.
If you had received a quantity discount on an item and your return brings you under the quantity threshold, you will lose the discount on the items you kept.
While we are glad to allow  you to exchange one item for another, we do charge  shipping to send you the new item.  Our minimum shipping charge is 5.50

Out of Stock Items:

We do not back order items.  We notify those people on our email list whenever new stock arrives.  Click here to subscribe to our email list.

Samples:

We do NOT ship samples.  

 Accessibility:

We do NOT have a showroom or store front.  All of our business is done by mail order.  

Privacy Policy:

We value your privacy and keep all of your information company confidential.  Our mailing lists are not shared with anyone in any way.

Metal Beads & Findings
 

Crystal, Cat's Eye (Fiber Optic) and Glass Beads
Wholesale Glass Round Beads Wholesale Hand Painted Beads
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Wholesale Bead Mixes Wholesale Lampwork Beads
     

Tools, Threads and Findings   
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Natural Beads  
     

BIG HOLE Beads
 

Accessories - Beadable pens, letter openers, bookmarks, cell phone lanyards, badge holders, key rings, etc
   

Awareness and Religious Articles  
Wholesale Beaded Chain / Rosary Components
   

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